Email is the fastest way to reach us. We usually reply within one business day.
Contact us
Support: support@playpasscommunity.com
Privacy requests: support@playpasscommunity.com
Venues and partnerships: partners@playpasscommunity.com
Play Pass LLC
250 Morse Ave
Excelsior, MN 55331-1931
United States
Your membership
A membership bought in the iPhone app is billed by Apple. To change or cancel it, open Settings on your iPhone, tap your name, then Subscriptions, and choose Play Pass. Cancelling stops the next renewal; your membership stays active until the end of the period you have paid for.
A membership bought on our website is managed from the Membership page in your account.
If you reinstalled the app or signed in on a new phone and your membership is missing, tap Restore Purchases on the Membership screen.
Child profiles and consent
A child profile holds only a first name, last name and date of birth. When you add a child we email you a 6-digit code; the profile cannot be used to book or check in until you enter it. You can review, edit or remove a child at any time from the Children screen. Removing a child deactivates their check-in code immediately and permanently deletes the record within 30 days.
Deleting your account
In the app, open Profile and choose Delete account. Your account, child profiles and reservations are removed immediately. Deleting the account does not cancel an Apple subscription on its own; cancel it in Settings → Subscriptions as described above. You can also email support@playpasscommunity.com from the address on the account and we will delete it for you.
Privacy
What we collect, why, and your choices are set out in our privacy policy.